The fine print
Our policies
Clear, simple policies so you can shop with confidence.
Shipping policy
At Little Loop Story, we aim to ensure timely and secure delivery of all orders within India. All confirmed orders enter our fulfilment queue and are processed and packed from 8:00 AM on the next working day after order placement. Dispatch normally takes place the following working day. Orders placed on Sundays, national holidays, or during peak sale periods may experience delays.
Please review our shipping guidelines below before placing your order.
Shipping within India
Delivery timeframe
Estimated delivery is typically within 2 to 14 business days, depending on your location and proximity to Mumbai.
Please note:
- Non-Serviceable Zones (NSZ): Orders to areas not serviced by major logistics partners such as Delhivery or DTDC are shipped via India Post. Delivery may take up to 15 business days.
- General delays: Delivery timelines may vary due to courier availability, weather conditions, regional disruptions, or other unforeseen delays.
Free shipping
We offer free shipping on all orders above ₹1,500 within India.
Dispute timeline
Any delivery-related concerns must be reported within 3 days from the confirmed delivery date as per tracking. Claims raised after this period will not be entertained.
Marked as delivered but not received
If your tracking shows “delivered” but you have not received the parcel, please contact us within 24 hours of the delivery update. We are unable to investigate beyond this period.
Important delivery guidelines
Damaged package
If your package appears damaged or tampered with, please refuse delivery and contact us immediately at hello@littleloopstory.in or +91 88968 87395.
Unboxing video required
Share a complete unpacking video (one continuous video from opening the parcel to identifying the issue). A complete unpacking video is mandatory for investigation, refunds, replacements, and courier insurance claims. Requests without this cannot be processed.